I really like the Soft-Lite products and I personally think that acquiring Gorell was a bad idea. Perhaps, they had no idea of how many warranty claims dollar wise that they were going to have to honor? It's not fair and not good business in my opinion.

My guess is when Soft-Lite acquired Gorell they had a distinct plan for taking the bad with the good. I feel bad for you Bayfeet, hope someone comes through and makes this right. It still happens, however most of my SL LS orders have upgraded Super Spacer. I have done quite a few Soft-Lite Imperial LS units with Intercept and I've never had a single seal failure with Soft-Lite as they don't glaze their IG's in-house, it's outsourced to the Pros. I'm not a big fan of Intercept as I prefer Super Spacer, Cardinal XL Edge, or Duralite. Nothing but problems with in-house Intercept glazing. Back about 10 years ago I had accounts with Great Lakes and Accu-Weld that both glazed their own insulated glass units with PPG Intercept glazing which is the same spacer that Gorell utilized.

Softer lite window company